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Privacy Policy

Your privacy is important to us. This Privacy Policy explains how information is collected, used, and protected when you use the app or related services.

1. Information We Collect

Device and Technical Information

We may collect non-personal technical data such as:

  • Device model and operating system version
  • App version, crash reports, and diagnostic information

This information is used to maintain service stability and improve performance.

Usage Information

We may collect anonymized usage data such as connection duration or performance metrics.

We do not collect browsing history, traffic content, DNS queries, or activity logs related to VPN usage.

User-Provided Information

If you contact support, we may receive information you voluntarily provide, such as your email address and message content.

2. How We Use Information

Collected information is used to:

  • Operate and maintain the VPN service
  • Improve performance and connection stability
  • Provide customer support
  • Comply with legal obligations

We do not use collected data for advertising or tracking purposes.

3. Data Sharing

We do not sell or rent personal data.

We may use trusted third-party services, such as analytics or crash reporting tools, that process anonymized data in accordance with applicable privacy laws.

4. Data Security and Retention

We apply reasonable technical and organizational measures to protect information.

  • VPN traffic is encrypted during transmission
  • No activity logs or browsing data are stored
  • Technical data is retained only as long as necessary for service improvement

5. Children's Privacy

The app is not intended for children under the age of 16. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your data, or to withdraw consent where applicable. Requests can be submitted using the contact details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected within the app or on the website. Continued use indicates acceptance of the updated Policy.

8. Contact Information

For privacy-related questions or requests, please contact us at:

Email: privacy@vaultnet-vpn.com